This page is maintained by ChatterBox Agency (operated by Tap One Marketing) to set out the terms for using our services. It is app-owned editable content and not an independent legal certification.
Terms & Conditions
Last updated: 4 August 2026
1. Acceptance of terms
By accessing our website, submitting an enquiry, or using any ChatterBox Agency service, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the service.
2. About us
ChatterBox Agency is operated by Tap One Marketing. We provide managed chatbot services for local businesses across Website HTML/WordPress, Facebook Messenger, and WhatsApp.
3. Services and subscriptions
We offer monthly subscription packages for chatbot design, deployment, hosting, and management. Package details, pricing, and included channels are published on our pricing page. We aim to deliver the agreed service within the timeframe set out during onboarding, but timelines depend on the client providing necessary access and information.
4. Billing and cancellation
Subscription fees are billed monthly in advance unless otherwise agreed. You may cancel by providing reasonable notice as described in your onboarding agreement. Setup fees, where applicable, are non-refundable unless we fail to deliver the agreed service.
5. Intellectual property
We retain ownership of our pre-existing software, designs, and methodologies. Upon full payment, clients receive a licence to use the delivered chatbot assets for their business. You may not reverse-engineer, resell, or redistribute our platform code without written permission.
6. Client responsibilities
You are responsible for the accuracy of the information you provide, for obtaining any necessary consents from your customers, and for complying with applicable laws (including data protection and marketing regulations). You must not use our services for unlawful, abusive, or misleading purposes.
7. Limitation of liability
To the fullest extent permitted by law, ChatterBox Agency and Tap One Marketing are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the service. Our total liability is limited to the amount paid for the service in the twelve months preceding the claim.
8. Third-party platforms
Our services may integrate with third-party platforms such as ManyChat, Facebook, WhatsApp, WordPress, and website hosting providers. We are not responsible for changes, outages, or policies made by those platforms.
9. Termination
Either party may terminate the service with notice as set out in the subscription agreement. We may suspend or terminate service immediately for non-payment, misuse, or material breach of these terms.
10. Governing law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to these terms
We may update these Terms & Conditions from time to time. The latest version will be posted on this page with the updated date. Continued use of the service after changes constitutes acceptance.
12. Contact us
For questions about these Terms & Conditions, please contact us at legal@chatterboxagency.co.uk.