This page is maintained by ChatterBox Agency (operated by Tap One Marketing) to answer common privacy questions. It is app-owned editable content and not an independent legal certification.
Privacy Policy
Last updated: 4 August 2026
1. Information we collect
We collect information you provide directly, such as your name, business name, email address, phone number, and chosen package when you complete our onboarding or contact forms. We also collect technical information automatically, including IP addresses, browser type, device information, and pages visited, through cookies and similar technologies.
2. How we use your information
We use the information we collect to respond to enquiries, set up and manage chatbot services, process subscriptions, communicate with you, improve our website and services, and comply with legal obligations.
3. Legal basis for processing
We process personal data based on your consent (for example, when you submit a form), the performance of a contract, compliance with a legal obligation, or our legitimate interests in operating and improving the service.
4. Sharing and subprocessors
We do not sell personal data. We share information only with trusted service providers who help us operate the service, such as hosting, payment, analytics, and messaging platform partners. These providers act as subprocessors and are contractually bound to handle data securely. Current messaging integrations may include platforms like ManyChat, subject to their own privacy policies.
5. Cookies and analytics
We use cookies and similar technologies to understand how visitors use our site and to improve functionality. You can control cookies through your browser settings. Analytics data is processed in aggregated form where possible.
6. Data retention and deletion
We keep personal data only for as long as necessary to provide the service, fulfil the purpose for which it was collected, or comply with legal requirements. When data is no longer needed, we delete or anonymise it. You can request deletion by contacting us using the details below.
7. Security
We apply industry-standard technical and organisational measures to protect your information. No online service can guarantee absolute security, so we encourage you to use strong credentials and report any suspected breaches to us.
8. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal data, and to withdraw consent where applicable. To exercise these rights, contact us using the details below.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.
10. Contact us
If you have questions about this Privacy Policy or how we handle your data, please contact ChatterBox Agency, operated by Tap One Marketing, at privacy@chatterboxagency.co.uk.